Privacy Policy

PRIVACY STATEMENT

WE PLACE GREAT IMPORTANCE ON THE PROTECTION OF YOUR PRIVACY AND PERSONAL INFORMATION.

Matelas Expert cares about its customers and visitors to its website and respects your concerns about privacy and the protection of your personal information. Our policy ("Privacy Statement") is intended to protect your privacy and provide you with a safe experience. This policy applies to the site matelasexpert.com hosted in Canada. The policy protects consumers who provide information through the site matelasexpert.com, but is not intended to protect commercial information. By using the site matelasexpert.com, you consent to the collection and use of your personal information. In addition to reading our policy, you are invited to read the TERMS AND CONDITIONS of Matelas Expert which apply to the site matelasexpert.com. Your use of the site matelasexpert.com constitutes your acceptance of the conditions of use of the site.

CHANGES

As we continue to develop the matelasexpert.com website and apply technologies to improve the service we provide, our policies evolve over time. We encourage you to review this "Privacy Statement" from time to time to stay informed of the practices associated with the most recent version of the policy. If you are a registered user of the matelasexpert.com website, we may notify you by email of significant changes to our policy, to the email address you have provided to us. Your continued access and use of the matelasexpert.com website constitutes acceptance of any changes or revisions to our policy.

SUMMARY OF OUR PRIVACY STATEMENT

This policy explains and summarizes how we collect, use and protect your personal information when you interact with us online and through our customer support and technical support service. The policy explains:

What information is collected by Matelas Expert about users of its website;
How Matelas Expert uses the personal information you provide to us and that we collect in the context of our relationship with you;
How Matelas Expert uses cookies and IP addresses;
What personal information about you, if any, is shared by Matelas Expert with other parties and how this information is protected if it must be shared;
What types of security measures are implemented by Matelas Expert to protect your information from loss or disclosure and how Matelas Expert will notify you of a possible security breach;
The circumstances in which you can access personal information about you that you have communicated to Matelas Expert and have this information corrected, restricted in its use by Matelas Expert or even deleted from our records.

TYPE OF INFORMATION THAT MATELAS EXPERT COLLECTS ABOUT YOU

Matelas Expert collects information that you provide to us or that the company obtains from you through the use of our website. We receive and store information that you enter on our website or provide to us in any other way. For example, you may provide us with information when you open an account on the site matelasexpert.com, log in, search, add items to your cart, pay for an item, participate in a survey, contest or promotion, request marketing materials or contact Matelas Expert customer service. In the course of these actions, you may provide us with information such as your name, address, telephone number, email address and your personal shopping and product preferences.

We also automatically receive and store certain types of information when you visit the matelasexpert.com website. We may also receive information about you from other sources, such as when we send you special offers that we think you'll find interesting, and we may add this information to the information we already have.

We use a third party service provider to place advertisements on our behalf across the Internet and, at times, on this website. These third party service providers may collect anonymous information about your visits to matelasexpert.com and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for products and services. This anonymous information is collected using a web beacon, an industry standard technology used by most major websites. No personal information is collected or used in this process. They do not know your name, telephone number, address, email address or other personally identifiable information. If you would like more information about this practice or to know your choices about not having this information used by our third party service providers, click here TERMS AND CONDITIONS .

We do not respond to “Do Not Track” headers or other similar mechanisms. Third-party service providers monitor your navigation on the matelasexpert.com site, which allows us to target advertising based on your browsing history and preferences.

Our social media tools like Facebook, Twitter, YouTube, Instagram, Pinterest and Google widgets are hosted by third parties or directly on our site. Your use of these tools is subject to the policies of the companies that provide them.

HOW MATELAS EXPERT USES INFORMATION ABOUT YOU

We use the information we collect about you to provide you with the best possible shopping experience, offer you the latest mattresses and accessories, and keep you up to date on industry trends. We do not sell your personal information to third parties for any reason. We do not disclose your personal information to unaffiliated third parties or our affiliates who may wish to market their own products and services to you, unless you ask or authorize us to do so.

We may share your personal information with third parties or companies affiliated with Matelas Expert, to the extent necessary to complete a transaction with us that you have authorized (e.g. Moneris, PayPal or Accord D) or to carry out additional activities that you have requested us to do.

We may share your personal information with third parties or Matelas Expert affiliates with whom we have entered into a service contract on our behalf. All companies acting on our behalf are contractually obligated to protect the confidentiality of the personal information we provide to them and to use it only for the purposes of providing the services we ask them to perform.

We may disclose personal information about our customers as permitted or required by law, such as in connection with a subpoena or similar legal process or in connection with a merger, acquisition or bankruptcy, as further described below. We may disclose information about you to protect against fraud and other crimes and to enforce our contracts with you.

We attempt to provide you with the information you need to make reasonable and informed decisions about how Matelas Expert uses or discloses your personal information. Matelas Expert collects and uses your personal information in several ways:

Website Use. Matelas Expert or Matelas Expert's authorized service providers may observe activities, preferences and transactional data (for example, your IP address, browser type or operating system) in connection with your use of the matelasexpert.com website. We may use this collected or recorded information for the purpose of providing better service, making the website easier for our customers to use, tracking website usage and addressing security risks. Matelas Expert or Matelas Expert's authorized service providers may use this information to track aggregate traffic patterns across our website for Matelas Expert's internal analysis purposes.
Online Transactions. We collect information about you when you shop on our website. You can visit our website without registering, but you must provide us with certain information, including your name, address, telephone number and email address, to create an account so that you can add items to your shopping cart, create a wish list or use special features of the site. We will help you create a user ID and password to protect your account information.

OUR SECURITY PRACTICES

Our internal data security policies restrict access to customer personal information to authorized employees only. Authorized employees may use personal information about our customers for Matelas Expert business purposes only. Our employees are subject to Matelas Expert policies that require them to protect the confidentiality of our customers' personal information. Employees who violate these requirements are subject to disciplinary action, up to and including termination of employment.

We have implemented physical, electronic and legal safeguards that are designed to protect our customers' personal information. For example, to ensure the security of your visit to the matelasexpert.com website, we may use firewalls, encryption techniques and/or authentication procedures. Unfortunately, it is not possible to absolutely guarantee the security of data transmission over the Internet. Consequently, while we seek to protect your personal information, Matelas Expert cannot guarantee the security of the information you transmit to us, and you therefore transmit it at your own risk. In the event that the confidentiality of your personal information is compromised, we will notify you as necessary and to the extent possible so that you can take appropriate protective measures. Unless otherwise indicated, we will notify you of such circumstances using the email address you provided to us when you registered on matelasexpert.com.

WHAT IS A WITNESS AND HOW DOES MATELAS EXPERT USE IT?

We may use cookies to collect and monitor certain information. A cookie is a small piece of information that websites store on a personal computer and can later be retrieved. We may use cookies for administrative purposes, such as to record our customers' preferences for certain products or to save a password so you do not have to re-enter it each time you visit our website. Cookies do not contain information that would allow anyone to contact our customers by telephone, email or other means. If our customers do not like the way we use cookie technology, they can configure their browser settings to decline cookies. Some of our services, however, depend on cookies, and our customers whose browsers decline cookies may not have access to those services.

LINKS TO THIRD PARTY WEBSITES AND WEBSITES CONTAINING MATELAS EXPERT BRAND IMAGES

Our website may contain links to websites owned by third parties. It is important to know, however, that the site matelasexpert.com is not responsible for the policies applicable to these other sites or their practices and does not exercise any control over these sites. We encourage you to read the policies of these other websites, as they may be different from ours. This policy applies exclusively to personal information collected by the site matelasexpert.com.

COMMUNICATION PREFERENCES AND ACCESS TO YOUR PERSONAL INFORMATION

You have several choices regarding how Matelas Expert uses your personal information. When you register online at matelasexpert.com, you can choose not to receive information from us about merchandise, services and special offers by mail and/or email. If you choose not to receive such marketing information about products by mail and/or email, Matelas Expert may continue to contact you as necessary to administer your account and process your transactions. To change your preferences, follow the unsubscribe instructions at the end of the marketing email or the instructions on the Account Information page of matelasexpert.com or contact customer service at admin@matelasexpert.com or 819-693-3186 (in Canada).

It is very important that your account information is accurate and up-to-date to ensure the excellence of the service we provide to you. If your account information is incomplete, inaccurate or not up-to-date, please follow the instructions on the My Account page on matelasexpert.com to correct or update your account information online or contact customer service at admin@matelasexpert.com or by calling 819-693-3186 (in Canada).

For assistance or additional information regarding our practices, call 819-693-3186 (in Canada) and ask for Matelas Expert customer service.

This Policy applies to CANADIAN and foreign customers.

Our website is hosted in Canada and intended for both Canadian and international visitors.

This policy applies to relationships with customers located in Canada and abroad. Certain parts of the policy do not apply to visitors residing outside of Canada. As is the case for almost all websites, it is possible to access the matelasexpert.com site from anywhere in the world. If you are visiting our website from a country other than Canada, by visiting the site and providing us with certain data, you acknowledge and agree that your personal information may be processed for the purposes described in this policy. In addition, this data may be stored on servers in Canada, whose practices may be less restrictive than those of your country of residence. By providing us with your data, you consent to their transfer.

MERGERS, ACQUISITIONS AND BANKRUPTCY

If Matelas Expert were to file for bankruptcy protection, merge with, acquire another company, or sell or reorganize any portion of its business, Matelas Expert may be required to disclose your personal information to potential or actual purchasers or other parties. Matelas Expert's practice is to obtain adequate protection for information disclosed in such transactions. However, Matelas Expert cannot guarantee that its policy will not change if Matelas Expert is sold to or merged with another company.

MATELASEXPERT.COM IS NOT INTENDED FOR USE BY CHILDREN

Children are not permitted to use the matelasexpert.com website. We request that minors (under the age of 18) use the matelasexpert.com website only in collaboration with their parents or guardians. Children under the age of 13 should not provide any information about themselves on the matelasexpert.com website. If a child under the age of 13 submits information through any section of our website and Matelas Expert becomes aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible. Because we do not knowingly collect personal information from children under the age of 13, we do not use or disclose such information to third parties.

OTHER INFORMATION YOU SHOULD KNOW ABOUT THE PRIVACY STATEMENT

You must take care to protect the confidentiality of your passwords and/or account information. You are responsible for protecting your personal information and identity whenever you are online.

TRADEMARK NOTICE

Matelas Expert is a trademark of Gestion Pubrix Inc. and its affiliates. This privacy statement was last updated on June 5, 2020.